TV producer for swamp brothers (discovery) is staying here…. I should say something about my idea. If only I had balls
Grumpy old lady: I need to check in
Me: great last name
GOL: (Last name)
Me: would you like a free upgrade?
GOL: I guess. It $49 right??
Me: no ma’am all of the rooms under this block are $53
GOL: well the brides mother told ME it was $49
Me: I apologize but all of the rooms for this wedding are blocked at $49. You may speak to my front desk manager in the morning if you would like.
GOL: well are we near the brides mother??
Me: what is her last name?
GOL gives me last name
Me: yes with the upgrade I can put you a few rooms away
GOL: we are supposed to be right next to each other! Isn’t that why you make reservations?
Me: we can’t guarantee where your room will be we can only guarantee what type of room you will have.
GOL turns to husband: they just don’t know what they are doing here.
GOL to me: well I want a view of the pool.
Me: unfortunately all of our king rooms face the parking lot.
GOL: well then I don’t want the upgrade
Me: okay you will be on a separate floor from you friend then
GOL: that is ridiculous!!!!!
Me: I apologize but all of our rooms on the second floor are occupied
GOL: well damn it!
Goes on for 10 mins debating about a pool view or an upgrade… Finally
GOL: fine I’ll take the upgrade
Me: alright you will be on the second floor. You are all set.
5 mins later the phone rings
GOL: I need a room away from the elevator
Fml!!!!!!!
A guest just got mad because my manager kicked a pan handler off our property… She was crying out front saying she needed $18 for her and her kids to have a place to stay for the night. The old man gave her a 20 and told my boss not to be so mean….. She didn’t have any kids in the car of course. Crack head fo sho
Evidence that crazy people are here… Not only is the mirror broken! BUT we found it in the stairwell… Not a stairwell rarely used. The main stairwell. WTF is with these crack heads!! It wasn’t even on the “crazy” floor it wad one the “normal” floor
Oh yes we have 3 floors Floor 1 “pet” floor Floor 2 “normal” floor Floor 3 “smoking (Aka crazy)” floor
Didn’t realize I worked at the insane asylum. Adult protective agency just left informing us that a crazy lady that has been staying here for the past few days has severe paranoia and mental issues… She plans on staying here for 2 more weeks. Is she leaving? Nope because “she has money to stay here and we offer breakfast and she feels safe” fml!!!!!!!
Oops can you get fired for making a joke?
So an older lady calls, kind of frantic and says:
“I need to book 16-20 rooms for a high school reunion. I think. I’m not really sure. It was 23 but then a lady died. Someone got in a really bad car accident and then I just found out that a man had a heart attack and also died in the hospital. All in the same week!!”
My response:
“Man they really don’t want to come to this reunion”
*True story… in my defense it has been insane here and I wasn’t thinking properly. Professionalism went out the door when the crack heads walked in?
A guest checked out of a suite today… was supposed to stay there for 14 nights. Checked out after 1. The room next to hers had 4 men that kept howling at her and kept her up until 2 am… She didn’t feel safe at our hotel. I wouldn’t either bunch of crazy crack heads staying there. Evidence to follow.
We also had a lady say she was bit by a spider this morning and acted like her eyes were rolling in the back of her head. My manager asked if she needed an ambulance. She said no….. She had a $89 balance on the room she was in. She kept harassing the manager all day. Finally after they did not pay my manager kicked her out. She then came down with all of her belongings saying she had to talk to the manager about her spider bite and that she was really really sick (this was 10 hrs later). She seemed to be able to push a luggage cart AND carry her kid pretty well for being deathly ill. Pretty sure she just want a free night. DENIED!!!
